Customer Services Account Director

Competitive Salary and Benefits Package

 

 

 

 

 

 

 

 

Our new account director will be a key member our customer services team at Webmart. Location will be initially at our shed of wonderment in Bicester for training but flexible working locations can be considered after this.

 

You’ll be responsible for managing and motivating one of our customer services teams, ensuring we’re giving the best possible service to existing customers as well as delivering the wide-ranging benefits of working with Webmart to new customers as quickly and effectively as possible.

 

You’ll be cross-selling, relationship managing, training and inspiring – all the while encouraging the collaboration and sense of fun that makes Webmart different (and better!) than our competition.

 

Here’s a snapshot of your key responsibilities:

 

  • Successful onboarding of new clients and contracts
  • Responsible for team targets
  • Demonstrate leadership
  • High level strategic client relationships
  • Line management of team (displaying people management skills)
  • Set and organise training for the team and have PDP’s in place
  • Recruitment
  • Dispute resolution in line with policy for any disputes should they arise
  • Responsible for the service delivery to the team’s portfolio of clients
  • ‘Helicopter view’ of team’s portfolio of accounts
  • Forecasting & budgeting responsibility for team portfolio
  • Identifying & introducing new services working with business development - cross selling into portfolio
  • Assisting NB team on pitches for potential new customers

 

 

 

 Experience:

 

 

  • 5+ years experience in the print industry.
  • Proven ability to proactively develop innovative solutions for process and technology improvements and enhancing customer value
  • Strong team leader with experience in developing a team to support our growth ambitions
  • Proven ability to successfully manage ‘C-Level’ internal and external stakeholders

 

 

 

Traits:

 

  • An energetic, positive, self-starter who is focused on leading a responsive team that delights our customers and suppliers
  • Able to confidently and pro-actively engage with customers and suppliers to identify opportunities to improve return on investment
  • Can independently lead and resolve complex supplier and customer challenges
  • A strong communicator and natural relationship builder
  • Driven and motivated by success
  • Excellent written and verbal communication skills
  • A positive and engaging disposition
  • Bags of proactivity and drive
  • Sound technical knowledge across traded categories (Ideally but not exclusively digital, sheetfed, direct mail & point of sale)
  • Expertise of other communication channels an advantage

 

 

Reports to:  customer services director

 

Normal Working Hours:  45 Hours per week 8.30am to 5.30pm, including one hour for lunch

 

Holiday Entitlement:  25 Working days per annum pro rata

 

Probationary Period:  6 months

 

Package:  Competitive based on experience

 

 

 

Why Webmart?

 

Webmart was born in 1996, formed to help people get more out of all of their marketing – whether that's in-store point of sale or catalogues, whether it's digital marketing or TV and radio. Our current clients include household names like Microsoft, Marshall Amps, Cook Trading and King's College London.

 

Because we’re a Marxist-capitalist business, profits are shared with employees (after two years’ service) and work perks include free ironing, bike-to-work scheme and cheeky wind-down drink on Friday afternoons (yay!). Dress code is casual. We also have a free gym on site, Wheel of Fortune style give-aways, a Printerest Room showcase area with cinema along with other themed meeting rooms (where else could you have an interview on a plane?), free food Fridays, an eco-house in a Scottish forest by the sea for holidays, counselling services – and way too many other stress and labour-saving innovations to mention here.

 

We’re a little different – hopefully in a good way. We’re a bunch of genuinely altruistic folks who are deadly serious about pushing the boundaries when adding value to our customers, to our suppliers and to those less well off. Webmart is carbon-positive and has donated well over £600,000 to charity so far.

 

To apply, please send your CV and cover letter using the form below, along with a short video about you and why you’d be good for the job (phone video’s fine) which you can either email to florence.eatwell@webmartuk.com or upload to the video service of your choice and send a link in your cover letter (probably the best option as it's likely to be too big for email). 

 

Thanks and Good Luck!

 

Please Apply Below (WM8)...

Information to support your application
Please select a file to upload, Max size 2GB

Welcome to the wonderful World of Webmart...

Free Downloads   |   Request an R.O.I. Audit   |   Contact us