Customer Services Account Manager (Bicester)

Bicester Based - Competitive Salary and Benefits Package







As part of our ongoing growth plans, Webmart is looking for an account manager to join our customer services team.

Responsible for a number of our customers and reporting to the customer services director, your key responsibilities will include:

  • On-boarding new customers
  • Customer relationship management
  • Campaign management
  • Consulting on a customer’s requirements and profiling their needs
  • Preparing proposals and presenting to customers
  • Managing customer pricing
  • Overseeing all aspects of production including staff acting in support roles
  • Overseeing customer satisfaction and service levels
  • Preparing sales forecasts and meeting sales and operational targets
  • Supporting account directors on our contracted accounts

We are seeking an experienced, results-driven professional with consulting experience across one or more of the following print categories along with direct mail experience: marketing communications, point of sale and operational print.

Additionally, you need to be an outstanding communicator and to be able to demonstrate the ability to engage with customers at all levels to determine the best possible print management solution for the customer. Experience of cross selling and upselling is important. Travel and on-client-site activity may occasionally be required.

Reports to:  customer services director

Normal Working Hours:  45 Hours per week 8.30am to 5.30pm, including one hour for lunch

Holiday Entitlement:  25 Working days per annum pro rata

Probationary Period:  6 months

Package:  Competitive based on experience

Why Webmart?

Webmart was born in 1996, formed to help people get more out of all of their marketing – whether that's in-store point of sale or catalogues, whether it's digital marketing or TV and radio. Our current clients include household names like Microsoft, Marshall Amps, Cook Trading and King's College London.

Because we’re a Marxist-capitalist business, profits are shared with employees (after two years’ service) and work perks include free ironing, bike-to-work scheme and cheeky wind-down drink on Friday afternoons (yay!). Dress code is casual. We also have a free gym on site, Wheel of Fortune style give-aways, a Printerest Room showcase area with cinema along with other themed meeting rooms (where else could you have an interview on a plane?), free food Fridays, an eco-house in a Scottish forest by the sea for holidays, counselling services – and way too many other stress and labour-saving innovations to mention here.

We’re a little different – hopefully in a good way. We’re a bunch of genuinely altruistic folks who are deadly serious about pushing the boundaries when adding value to our customers, to our suppliers and to those less well off. Webmart is carbon-positive and has donated well over £600,000 to charity so far.

To apply, please send your CV and cover letter using the form below, along with a short video about you and why you’d be good for the job (phone video’s fine) which you can either email to or upload to the video service of your choice and send a link in your cover letter (probably the best option as it's likely to be too big for email). 

Thanks and Good Luck!


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